Compliance Team of the Year
Company applications welcomed by debt collection agencies that are members of trade associations such as the Credit Services Association, or by in-house compliance teams within creditor organisations. Entries should be for companies / teams based in the UK although parent companies can be based overseas.Judges will be looking for evidence of success in one or more of the following criteria:
- Excellent financial results
- Innovation
- Contribution to the cause of better business and credit practices externally, for instance through involvement in cross-industry groups, benchmarking, trade associations, lobbying and so forth
- Customer / client satisfaction
- A responsible approach to tracing with procedures, training and testimonials to prove this
- Adherence to regulatory best practice and guidelines
- Good management and HR practices, employee development and commitment to training
- Technical, process and systems performance
